Usage Agreement (Policies, Terms and Conditions)

Introduction to the User Agreement:​

Vitagenn online store welcomes you, and informs you that you will find below the terms and conditions governing your use of this store and all the legal effects that result from your use of the store's services via the Internet and through this electronic platform, as the use of any person who was a Vitagenn store, whether he was a consumer of a service or product of the store or otherwise, is an approval and acceptance from him and he is in full legal capacity and is considered legitimate, legal and legal for all articles and provisions of this agreement, which is an affirmation of your commitment to its regulations and what is mentioned in it, and this agreement applies to all types of interaction between the user and the store, and this agreement is valid and effective as soon as you approve it and start registering with Vitagenn store under the Saudi electronic transactions system.


Article 1 - Introduction and Definitions: 

The above introduction is an integral part of this agreement, and you will find below the indications and definitions of the main terms used in this agreement:

·         (Store) This term means the Vitagenn Store, and this definition includes all forms of the Vitagenn Store on the Internet, whether it is an electronic application or a website.

·         (User) This term means every consumer who purchases the product or service from the store.

·         (Agreement) means the terms and conditions of this Agreement, which govern and regulate the relationship between the Parties to this Agreement.


Article 2 - Legal Capacity of the User:

·         The user acknowledges that he has legal capacity to deal with the store.

·         The user agrees that if he violates this article, he shall bear the consequences of this violation in front of others.


Article Three - The Nature of the Obligation of Vitagenn Store: 

·         Vitagenn's commitment to consumers or users is to provide the service or product.

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Article 4 - Controls for the use of Vitagenn Store: 

·         The user is obligated to use the Vitagenn store in accordance with public morals and the regulations in force in the Kingdom of Saudi Arabia.


Article Five - Accounts and Registration Obligations:

Upon applying to become a member of Vitagenn Store as a user, you are obligated to disclose specific information and choose a username and secret password to use when accessing Vitagenn Store services, and thus you have agreed to:

·         You are responsible for maintaining the confidentiality of your account information and the confidentiality of your password the traffic, you agree to immediately notify Vitagenn of any unauthorized use of your account information on the Vitagenn platform or any other breach of your confidential information.

·         In no event will Vitagenn be liable for any loss you may suffer directly or indirectly, morally or materially, as a result of disclosing username or password information.

·         Commit to using your account or membership with Vitagenn Store yourself, as you are fully responsible for it, and if others use it, it is a presumption that you have authorized it to use the store in your name and account.

·         To be committed when you use Vitagenn store with all seriousness and credibility.

·         You are obligated to disclose true, correct, updated, complete and legal information about yourself as required during registration with Vitagenn Store and your data must be updated if it changes or if needed.

·         Vitagenn is committed to treating your personal information and contact addresses in the strictest confidence.

·         If Vitagenn determines that you have disclosed untrue information, untrue, not current, incomplete, illegal, or contrary to the Terms of Use, Vitagenn shall have the right to suspend or freeze your account on the Platform, without prejudice to Vitagenn's other rights and legitimate means of recovering such rights.

·         In the event of non-compliance with any of the above, the management of Vitagenn Store shall have the right to suspend or cancel your membership or block you from accessing the services of Vitagenn Store again.


Article Six - Electronic Communications and Official Communications:

·         The parties to this agreement agree that communication shall be made via the number and email registered in this store.

·         The User agrees that all agreements, declarations, statements and other communications supplied to it electronically take the place of their written counterparts, which is a stand-alone argument, in meeting statutory and legitimate needs.

·         The User agrees to be able to communicate with him/her and to inform him/her of any provisions of this Agreement or of dealing with him/her through the transmission by the management of the Vitagenn Store of general messages received by all users or to specific users of the Vitagenn Store.


Article Seven - Amendments to the User Agreement and Fees:

·         Vitagenn may notify you of any amendment to this Agreement in accordance with the official means of communication under this Agreement and the rights and obligations of the parties hereto.

·         If you object to any amendment to the User Agreement, Vitagenn hopes that you will stop using its services, as once you access your account in Vitagenn or use Vitagenn store, it is your acceptance of the amendments and full and complete approval of the ignorance, and Vitagenn accepts the discussion in any proposal regarding these provisions.

·         All fees are calculated in Saudi riyals and currencies approved by Vitagenn Store, and the user must pay all fees due in the store upon any purchase made by the customer in addition to any other expenses added by Vitagenn Store, if payment is made by the approved and specified means available through Vitagenn Store.

·         Vitagenn may charge some users based on the offers, products, or services they request or state levies or taxes on the nature of the product or service.

·         Vitagenn Store reserves the right to add, increase, reduce, or deduct any fees, charges, or expenses under the articles, terms, and provisions of the Usage Agreement.

·        There may be information about the Services that contains typographical errors, inaccuracies or omissions, including descriptions, pricing, availability and various other information, We reserve the right to correct any errors, inaccuracies or omissions and to change or update the information on the Services at any time, without prior notice.


Article 8 - Payment Services at Vitagenn Store: 

·         Vitagenn through its partners provides the payment system in Vitagenn through the payment options available on Vitagenn or through any payment method provided by Vitagenn from time to time.

·         Vitagenn Store shall determine the price of the service or product it offers in its store according to the recognized market value.

·         Vitagenn store is obligated to provide accounting documents for transactions that arise in its store, and the user is obligated to give an invoice for his purchase of a service or product from Vitagenn store.

·         Vitagenn store is obligated to provide the generally accepted accounting specifications in its online store, in application of the provisions of this agreement, and because of the legal, economic, commercial, and regulatory interests in this organization.


Article 9: Intellectual Property Rights

·         The intellectual property rights of Vitagenn Store are fully owned by Vitagenn Store, whether owned by them before or after the establishment of this online store.

·         The user or consumer respects the intellectual property rights of Vitagenn Store, including Vitagenn Store itself, and the words, logos, trademarks and other symbols of Vitagenn Store or displayed on Vitagenn Store.


Article 10 - Responsibility of Vitagenn Store:

·         Vitagenn Store is obligated to conduct its business through this electronic platform in a regular manner and in accordance with the regulations in force in the Kingdom of Saudi Arabia, and in accordance with the provisions of this agreement.

·         Vitagenn Store does not bear any claims arising from errors or negligence, whether directly, indirectly, accidentally, by the user or by a third party such as shipping companies.

·         Vitagenn Store, its employees, owners, and their representatives are committed to ensuring that the product or service is sound, legitimate and authorized in accordance with the laws and regulations of the Kingdom of Saudi Arabia and is used for legitimate purposes.

·         The Services are provided on an as-available basis and as-available basis.

·         You agree that your use of the Services will be at your sole risk. TO the fullest extent permitted BY law, WE disclaim all warranties, express OR implied, with respect TO the services and your use OF them, including, but not limited TO, the implied warranties OF MERCHANTABILITY, fitness for A particular purpose and NON-INFRINGEMENT.

·          We make no warranties, representations regarding the accuracy, completeness or content of the Services, or the content of any websites or mobile applications linked to the Services and shall have no liability or responsibility for any errors or inaccuracies in the Content and Materials, personal injury or property damage, of any kind, resulting from your access to and use of the Services, or any errors, viruses, Trojan horses or the like that may be transmitted to or through the Services by any third party


Article Eleven - Confidentiality of Information:

·         The user acknowledges that he/she grants Vitagenn Store an absolute right to use personal information or materials or otherwise provided by you or provided to Vitagenn Store or announced on the store by joining or using it, through the forms designated for communication and registration, or through any e-mail or any of the communication channels available in the store for the purposes of the store.

·         The Consumer Information Confidentiality Provisions shall be governed by the “Privacy Policy and Confidentiality of Information” rules of Vitagenn Store and the confidentiality provisions of this Agreement.

·         Vitagenn takes measures (tangible, organizational and technical) to protect users and prevent unauthorized access to and retention of users' personal information.

·         As a user, you acknowledge that the World Wide Web is not a completely secure medium, and the confidentiality of your personal information cannot be guaranteed 100% via the Vitagenn Store.

·         Vitagenn has no control over the actions of any third party, or third parties, such as other web pages linked via links to the Platform or third parties claiming to represent you and others.

·         You understand and agree that Vitagenn may use the information you have provided to Vitagenn to provide products and services to you at Vitagenn, to send you marketing messages, and that privacy at Vitagenn governs the collection, processing, use, and transfer of your personally identifiable information.

·         We may update this Privacy Notice from time to time. The updated version will be marked as “Revised” and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by sending you a notice directly. We encourage you to review this privacy notice frequently to be informed about how we protect your information.

·         If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

·         Our Services provide you with the ability to register and log in using your third-party social media account details, when you choose to do so, we will receive certain information about you from your social media provider. The profile information we receive may vary depending on the social media provider in question, but often includes your name, email address, friend list, and profile photo, as well as other information you choose to make public on that social media platform.

·         We will use the information we receive only for the purposes described in this Privacy Notice or otherwise described to you in the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by a third party social media provider.

·         We cannot guarantee that hackers, cybercriminals or other unauthorized third parties are unable to overcome our security and improperly collect or modify your information, although we will do our best to protect your personal information

·          The transfer of personal information to and from our Services is at your own risk You should access the Services only in a secure environment.

·         We do not knowingly collect or solicit data from or market to children under the age of 18

·         By using the Services, you represent that you are at least 18 years of age or that you are the parent or guardian of such a minor and you consent to such a dependent minor's use of the Services. If we become aware that personal information has been collected from users under the age of 18, we will deactivate the account and take reasonable action to delete such data from our records immediately.

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·        You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails we send, or by contacting us using the details in the “How to Contact Us” section

·         As with the purchase of a product or service through any intermediary or in any environment, you should use your best judgment and exercise caution where appropriate.

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Article Twelve - Restriction of Access or Membership:

Vitagenn Store can stop or cancel the user's membership or restrict the user's access to the store's services and products at any time, without notice, for any reason, and without limitation.


Article Thirteen - Applicable Law or Regulation:

This User Agreement is governed by and drafted in accordance with the laws, regulations and legislations in force in the Kingdom of Saudi Arabia, and is fully and completely subject to the regulations in force with the authorities in the Kingdom of Saudi Arabia.



 Article Fourteen - Delivery Information:

·         Delivery within the city of Riyadh within 3 working days and the rest of the cities and regions within 7 working days from the date of the request, and this may depend on the quality and quantity of items

·         Choosing the right delivery time (the shipping company coordinates with the customer according to the address chosen)

·         Once your order is shipped, you will receive a shipping confirmation email with the tracking number You can use this tracking number to track the status of your shipment on the carrier's website

·         In the rare event that your order is lost or significantly delayed, please contact our customer support team, and we will work with the carrier to resolve the issue as quickly as possible.

·         The company may amend the delivery dates of the products in the event of emergency circumstances, accidents or any other technical problems, and Vitagenn store has the right to cancel the order or reschedule the delivery date as it deems appropriate with the company's circumstances or for a reason attributable to the customer based on his request before the process of shipping the product or service.

·         Shipping date depends on your order, city and payment method. Please note that reservation requests are not included within the standard shipping time summarized above .

·         Delivery time is estimated and not guaranteed. To review the estimated delivery date and time, please review the product page. The product page is updated regularly based on the latest information.

·         Delivery is also based on the customer's acceptance and scheduling of delivery with the Vitagenn store team and other companies that will deliver or with the shipping team. In the event that the customer cannot be contacted on time, there will be a delay in delivering the shipment without any responsibility on Vitagenn Store.

·         Vitagenn Store is responsible for the free delivery of orders with a value of 300 riyals and more. In the event that the value of the order is less than 300 riyals, shipping fees are added according to the tariff of the trucking company, and this value is not refunded in the event of returning the order for a reason attributable to the customer.

·         Please note that orders for customers whose place of residence is not specified in the list of cities and neighborhoods in the shipping address, Vitagenn has the right to cancel them directly.

·         If a purchase is ordered from our website for products of different type, size or availability, the products may be delivered to the specified place but with different shipments and at a different time.

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·         Shipping costs for the original purchase are non-refundable, except in cases where the return or replacement is due to a fault on our part or a defective product


Article Fifteen - Products or Services:

·         Some products or services may be available exclusively online via our website, may be available in limited quantities and may not be returned or exchanged except in accordance with our return policy.

·         We have done our best to display the images and colors of our products on the site in great accuracy so that they appear in the same way as they do in our stores, but we do not guarantee that your computer or mobile screen will display any of the colors with the required accuracy. Taking into account that the image or appearance of the product may in fact differ from what is on the site, as a result of the changes made by the producing companies to their products from time to time, which may apply to the description of the products as well.

·         We reserve the right, without obligation, to limit the sales of our products or services to any person or geographical area, and we will use this right according to the situation, and we reserve the right to determine the quantities of any products or services we provide, and all product specifications and prices can be changed at any time without prior notice as we deem appropriate.

·         We reserve the right to discontinue any Product at any time, and no offers for any Product or Service will be effective if discontinued.

Article Sixteen - Replacement and Return:

·         If you are dissatisfied with the product or if there is a defect in the product, within (3) days of receiving the product, you can request a "refund request/ product" to return the product to the Vitagenn store.

·         To be eligible for replacement, the product must be defective or damaged when it arrives

·         Pursuant to hygiene and public health laws, health and beauty products cannot be returned, nor can they be exchanged or refunded, unless there is a factory defect in the product within a period of (3) days.

·         Items that must be stored in the refrigerator or kept at a constant temperature of 15-25, such as food supplements, are not returned or replaced for your health in accordance with the instructions of the Ministry of Health.

·         In case of returning items of a group with one offer, the entire items of the offer group must be returned at their value at the time of the offer.

·         In the event of postponing items purchased at a special discount, the items shall be returned at the same discount price

·         In the event that the product is returned due to a defect in the product or a defect from the manufacturer or as a result of damage during the delivery of the product or due to incorrect / wrong product delivery, no additional shipping service fee or bank transfer fee will be charged. In the event of a return for other reasons, (the customer needs to exchange the product or the customer's desire has changed in general), the shipping or wire transfer fees will be charged to the customer.

·         When preparing to return the product, the product must be in its original condition with all accessories and the attached instruction booklet.

·         We do not accept the return of products that contain scratches or have been damaged due to misuse or malfunction due to poor storage.

·          We have the right to agree to accept the return of products that do not meet the above criteria.

·         With regard to the transactions paid on the website, if the return takes place in the Vitagenn store, the amount will be returned to the bank account transferred from it after confirming it by communicating with the customer, but in the event that the user requests to cancel the operation before receiving the goods, the amount will be returned to your credit card account at the bank within 21-30 working days.

Article Seventeen - General Provisions: 

·         In the event that any incoming clause or clause in this User Agreement is canceled or any clause or clause in this User Agreement is no longer in force, such order shall not revoke the validity of the remaining clauses, terms, rules and provisions of the User Agreement and shall remain in effect until notice Another of the management platform Vitagenn

·         Arabic is the applicable language when interpreting the provisions of this Agreement, or when translating it into another language.

·         All prices displayed on Vitagenn store services or products may be adjusted from time to time.

·         Promotional or marketing offers that Vitagenn may place are temporary offers, as Vitagenn has the right to modify or discontinue such promotional or marketing offers at any time.

·         The parties to this agreement are obligated to deal with each other in a manner that does not violate the Sharia rules, regulations and laws in force related to the nature of dealing between the Vitagenn store and the user.

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Article Eighteen - Dispute Resolution:

·         To expedite the resolution process and control the cost of any dispute, controversy or claim relating to these Legal Terms (each a “Dispute” and collectively the “Disputes”) brought by you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly set forth below) informally for at least 30 days prior to the commencement of the arbitration, such informal negotiations shall commence upon written notice from one Party to the other.

·         Any dispute arising out of or in connection with these Legal Terms, including any question regarding their existence, validity or termination, shall be referred to and finally resolved by the Saudi courts.

·         The Parties agree that the following disputes are not subject to the above provisions with respect to informal negotiations and binding arbitration: (a) any disputes seeking to enforce or protect, or relating to the validity of, any of the Intellectual Property Rights of a Party, (b) any dispute relating to or arising out of allegations of theft ,piracy , invasion of privacy, or unauthorized use, (c) any claim for injunctive relief. If this clause is found to be unlawful or unenforceable, neither party shall choose to arbitrate any dispute falling within this part of this provision which is found to be unlawful or unenforceable and such dispute shall be adjudicated by a court of competent jurisdiction within the courts listed for the aforementioned jurisdiction, and the parties agree to submit to the personal jurisdiction of that court

·         These Legal Terms shall be governed by and defined in accordance with the laws of the Kingdom of Saudi Arabia. You and Lana Medical Limited irrevocably agree that the courts of the Kingdom of Saudi Arabia will have exclusive jurisdiction to resolve any dispute that may arise in connection with these Legal Terms


Amendment to the Terms and Conditions

Vitagenn Store or its affiliates have the right at any time to modify the terms and conditions of the website without prior notice or warning. You may access the latest version of the Terms and Conditions at any time on the Website. If you do not accept the modifications to the Terms and Conditions, you must stop using this service. If you continue to use this service, you implicitly agree to be bound by the amended terms and conditions of use of this website.


Vitagenn Store is an online marketplace owned and operated by Adwaa Lana Medical Co. Ltd.

C.R.: 1010498381

Tax Number: 311821134600003


To contact us with complaints and suggestions:

If you have any questions regarding this Privacy Policy, you can contact us through any of the following communication methods:


Phone number: 0112111644

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